customer service

Discover the numerous ways video calling can enhance your business services. Read our article to learn about the benefits and use cases.

Read more

There’s a new way to interact with your insurance customers. Here are 6 most popular use cases of video software solutions in insurance.

Read more

Stay GDPR compliant while video calling and recording video calls with customers. Learn about the guidelines for protecting personal data.

Read more

Video customer service is a great way to communicate with customers and learn about their needs. See what information you can collect during a video call with your customer.

Read more

Technology is constantly changing how modern companies conduct business. Whether you connect customers with your remote customer service teams or use AI to calculate claim payout, there is no business model impervious to digital transformation, especially in claims handling.

Read more

In handling claims or customer service requests, the initial description by customers is crucial. Discover best practices how to always have accurate descriptions of the scope of a claim or service request.

Read more

Remote customer service is a unique challenge, however not a difficult one. Learn how 5 modern service tools that can help you optimise your customer’s experience with your business.

Read more

There are lots of video communication & collaboration solutions available – however, the most common two are probably Zoom and Microsoft Teams. What is the difference between Video In Person and Zoom or Teams?

Read more

Your Return on Investment of video calling is key to your decision-making. Read on how Video In Person can help you achieve your ROI.

Read more