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The latest release version of Video In Person is 3.14.0 on 04.11.2021

Update of video engine OpenTok.js

OpenTok.js fully supports Chromium-based versions of Microsoft Edge (versions 79+) for Windows and macOS.

Safari now supports the VP8 video codec, in addition to H.264. VP8 support is in Safari 12.1, which ships on macOS 10.14.4 and is also available for macOS 10.13.6 and 10.12.6. And it is available in the latest iOS 12.2 release. For information on video interoperability and other issues, see the Safari browser support page. For more information on video codecs, see this developer guide.

As of Chrome 72 and Opera 59, an extension is no longer needed for screen sharing. Chrome prompts the end user for access to a screen, window, or tab, as it would for access to the camera. In the current versions of Chrome, Firefox, and Opera, you no longer need to deploy a screen-sharing extension.

On macOS 10.15+ (Catalina), to publish a screen-sharing stream the user must grant the browser access to the screen in macOS System Preferences > Security & Privacy > Privacy > Screen Recording. Otherwise, the Publisher will dispatch an accessDenied event.

Various Bug Fixes & Backend upgrades – We have fixed a number of bugs reported to us, most notably after an issue with Chromium based browsers on Samsung devices. If you are interested to know more about the specific upgrades to the backend system please feel free to get in touch.

Directly view pictures taken during sessions

We have helped make it easier for Agents and Experts who collect pictures during remote sessions by enabling a small preview to show on their screen during video sessions. This preview enables your agents and experts to quickly check that pictures taken are correct and show the data they need to photograph. Of course, agents and experts can still go to the Files tab (highlighted by the 6 pictures taken during the call below) and view, maximise and delete pictures if necessary.

On the left side of the in-call screen Agents and Experts can now directly view the pictures they have taken with customers.

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    Nick van Xanten

    Nick van Xanten

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