What information can you collect during a video customer service call?
18/01/2023
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Technology is constantly changing how modern companies conduct business. Whether you connect customers with your remote customer service teams or use AI to calculate claim payout, there is no business model impervious to digital transformation, especially in claims handling.
In handling claims or customer service requests, the initial description by customers is crucial. Discover best practices how to always have accurate descriptions of the scope of a claim or service request.
Remote customer service is a unique challenge, however not a difficult one. Learn how 5 modern service tools that can help you optimise your customer’s experience with your business.
There are lots of video communication & collaboration solutions available – however, the most common two are probably Zoom and Microsoft Teams. What is the difference between Video In Person and Zoom or Teams?
Your Return on Investment of video calling is key to your decision-making. Read on how Video In Person can help you achieve your ROI.
WebRTC technology combined with video helps drive real-time communication through the browser for a modern & innovative CX in 2021.
Customer expectations are changing at a faster pace than ever before. As our digital infrastructure and mobile devices become more advanced – customer’s expect service to keep up.
Virtual services enabled through video are the next chapters in gains for business performance. On average 35% of costs are saved when performing services remotely. So how can your organisation benefit?
