Inbound and Outbound Video Sessions

Provide a simple and engaging customer experience with our real-time video inspection solution. Meet your customers’ needs: start communication with a scheduled video call or let your customers call you first, use chat, quickly explain something while sharing your screen, co-browse documents and sign them – all without downloading any additional application. This quick-to-deploy and scalable solution has proven to be effective across industries and continents – used on 5 continents, 25 countries and by thousands of users.

Video sessions with your customers

Start a conversation with your customer in 3 different ways: schedule meetings, quickly send an invite for an ad-hoc call, or let your customers call you first.

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Engage, support and advise

Create a more engaging experience for your customers: use chat, share your screen, co-browse documents together, annotate on screen and sign documents. Use additional features that would support your business in providing your service.

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Click a link and start the conversation

Everyone can use Video In Person as long as they can connect to the Internet. You don’t have to download any additional software or learn how to use an app, just click a link and quickly connect to the videocall.

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Convey messages, share knowledge,

and assist your customers through video.

Learn more about Video In Person

Check how Video In Person can be used in your industry

Operate remotely, maintain the human touch, and support your customers in real-time.

Video for finance
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Finance

Use a secure, encrypted video tool trusted by banks for face-to-face engagement with your customers to meet all their banking needs and efficiently deal with their matters.

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field service product
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Insurance

Build personal relationships with your customers, simplify claims handling, and use enhanced evidence collection features to improve your business processes.

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Healthcare
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Healthcare

Extend your services beyond your clinic to take care of your patients remotely and give them better access to healthcare.

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Video in Person for services
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Services

Get experts’ opinion, collect evidence, control information, and perform inspections, audits, and certification processes in a remote way.

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Enhance your customer journey with over 50 features

Evidence Collection

Whether it is making a recording or taking pictures or any other evidence collection feature, remotely perform tasks and support your business cases

Collaborate

Share screens, co-browse, annotate on screen during live video and many more

Click & Play

No download needed or technical expertise by the customer. Simply click and start using Video In Person on your browser

Documentation

Scan documents, sign documents or co-browse documents together for a fully collaborative experience.

Branding

Fully customise and brand the tool to your business look & feel for instant trust and recognition.

Annotate on screen

Draw on screen during video sessions to better portray to users your message.

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Trusted by companies across the globe

Our Customers stories

Real-world applications

dekra i2i
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DEKRA: Loss Adjusting and Claims processing

DEKRA was looking for a solution that would streamline the process of loss adjusting and claims processing.

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ergo hestia video inspection solution
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Ergo Hestia: Remote Insurance

Poland’s largest insurance provider required a quick and easy video inspection solution to collect audio-visual evidence for insurance claims reporting.

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Urner Kantonalbank: Video Banking

A custom solution involving video kiosk terminals to allow bank agents to continue to service customer requests.

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Don’t just take our word

We wanted our customers to receive an SMS or Email with invite that they could click on and immediately connect to our experts. We also wanted to be able to customize the solution so that we could have really specific functionalities such as GeoPositioning, two-way document sharing, as well as integration to our back office and other support systems. Using the easy branding features in place we fully branded the solution to DEKRA’s look & feel.

Reginald Vogelzang

Vice President DEKRA Group

Calculate your forecasted savings when using Video In Person

Blog & News

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Leveraging AI for Employee Scoring in Video Chat

For organizations that rely on video-enabled sessions to connect with customers, assessing and improving the performance of customer support agents is a key challenge. This is where AI-driven employee scoring in video chat comes into play, offering a powerful solution to evaluate, enhance, and ensure the quality of customer interactions.

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Remote Claims and Inspections with AI Features in Video Chat

AI features in video chat are transforming how businesses conduct these essential tasks, making them more efficient, accurate, and user-friendly.

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Customer Sentiment Analysis in Video Chat: Better Understand Your Customer

Customer sentiment analysis truly enables companies to understand their customers – in real-time. Unlock the immense benefits for both Customer and Business.

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