video call at office

Video calling has become an increasingly popular method for communication in both personal and professional settings. With the rise of remote work and global business, video software solutions have become essential tools for businesses. Main use of video software solutions is to connect with clients, partners, and colleagues across the world. Remote support for services can offer a range of benefits, from reducing travel costs to improving customer engagement. Whether you are a small business owner or a corporate executive, understanding the potential of video calling can be a game-changer for your organization. 

Here are 7 most popular use cases of video software solutions in business services: 

1. Customer support 

Firstly, one of the most common use cases for video calling in business services is customer support. By using video software solutions, businesses can provide real-time support to their clients, troubleshoot technical issues, and answer product-related questions. If you have a chat for customer support, you can escalate to a video call if an issue is more complex. You can even allow your customers to video call you first. This can be especially useful for companies that offer complex products or services. The reason being, it allows them to provide personalized support that can help customers to resolve issues quickly and easily.  

2. Sales 

Another popular use case for video software is sales. Businesses can use video software to conduct virtual sales meetings, product demonstrations, and consultations. This can be particularly useful for companies that operate in remote or distributed locations, as it allows them to connect with potential customers in real-time and provide a more engaging and interactive experience. Additionally, it can be useful for companies selling more complex products or services. 

3. Consultations 

Professional services such as legal or financial advice can be provided remotely via video sessions, allowing clients to access expertise without needing to be physically present. Video software solutions have many features that can support a consultant during a video call, such as: co-browsing, e-signing of documents or screen sharing. This can help to improve overall efficiency, while still providing clients with the high-quality service they expect. 

4. First-line maintenance and repair 

First-line maintenance and repair is another area where video software can be useful. By offering a quick and resource-saving alternative to first-line on-site maintenance and repair situations, businesses can enable their employees to see any maintenance or damage issues prior to arrival and record any audio-visual evidence for a better prepared first on-site visit. 

remote inspection electrical

5. Audits and inspections 

Remote audits and inspections are also a potential use case for video solutions. By using specifically designed features like geo-localization tracking, annotate on screen, picture capturing, and recording, businesses can perform audits and inspections like they normally would via a secure, hassle-free, and robust video solution. This can help to reduce travel costs and improve overall efficiency, while still providing accurate and reliable audit and inspection results. 

6. Remote specialists 

Whether for experts in the field or for customers who urgently need the expertise of a specific specialist, video software can allow them to quickly and easily connect via a secure and safe video session using custom-built features for fieldwork. This can help to improve productivity and provide customers with the high-quality service they expect. 

Want to read more about optimizing fieldwork services with video calling? Check out this article: 3 ways to optimise your fieldwork employees with remote inspections

7. Remote certification 

Finally, remote certification is another area where video software can be useful. By allowing certification specialists to confirm and record evidence necessary to meet certain certification requirements, businesses can safely and securely perform certification requests without the need for an initial on-site visit. This can help to reduce travel costs and improve overall efficiency, while still providing accurate and reliable certification results. 

Video Calling for Business Services

From providing personal support to your customers, to selling more complex products or reducing travel costs, video calling offers a range of benefits for businesses of all sizes. By understanding the potential of video software solutions, companies can streamline operations, improve productivity, and stay ahead of the competition. By incorporating video software solutions into their operations, businesses can stay ahead of the curve and maximize their potential for success in an increasingly globalized market. 

Want to learn more?

Check out our e-book “Business Services: How to effectively get started with video”

Nick van Xanten

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