Banks have a competitive advantage when it comes to trust: the human bank agent. The person who understands your customer’s needs and tailors to them. So how can you empower your bank agents to continue delivering the best customer service in a fashion in-line with customer expectations?
Among 5 million video consultations held in 2020 result showed that 96% of patienst rated the experience as ‘very positive’, there was a 58% reduction in ‘no-shows’ and 30% of administrative time was saved.
Virtual services enabled through video are the next chapters in gains for business performance. On average 35% of costs are saved when performing services remotely. So how can your organisation benefit?
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The Connected Customer: 3 steps to meet their expectations.
Video Banking: A guide to successful implementation & scaling.