Enhance customer experience
Enable a faster and more convenient method to handle your customer’s insurance claims.
Using enhanced evidence collection features, modernise your business processes to a new level
Video In Person for Insurance was created so that your business cases are efficiently and conveniently performed. The high-quality video connections and quick ease to setup and join a video session allow insurers and their clients to connect and remotely handle their insurance claims. Our evidence collection functionalities allow your insurance experts to gather audio and visual evidence while controlling the process via video
Increase Sales, decrease costs
Due to faster claims handling per agent your organisation is able to increase output and improve performance whilst eliminating costs such as travel fees.
Support Customer decision-making processes
Simplify complex insurance policy decisions for customers by supporting them through the process.
Scale to meet demand
Empower your business units to scale and meet customer demands using a convenient and reliable tool.
Supported Use Cases
Process claims via video
Help customers help you. Video sessions are a great way to allow customers to show their claims where you collect the evidence and handle their claims.
Third-party expertise
Whether your in a call or going to schedule a call with customers, invite third-party experts for their opinion and expertise for specific and unique insurance use cases.
Chat to video escalation
Whether on your website or mobile app, if a client is using your customer care channels to communicate and would like to escalate the discussion to video, Video In Person for Finance is the quick and easy tool for you! Simply generate a link and share or send a quick invitation and allow clients to join a dedicated video session with the touch of a button – no download necessary.
Field account management
Enable account managers to engage and build a trust relationship with partners and customers. Using a convenient video tool managers can spend their time engaging with important stakeholders.
Advisory issues
Bring advisors closer to customers and allow for a more focused discussion regarding insurance plans such as retirement plans, life insurance or property insurance. Control the process between discussion and signing of the agreement to increase your NPS.
Desk account management
Allow your desk managers to better contact prospects and customers instead of just via the phone. Face-to-face interaction builds trust and using our simple and convenient way of setting up a video sessions you can improve your up- and cross-selling performances.
Calculate your forecasted savings when using Video In Person Insurance
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Need more? Whether its integration or development of new features, we’ve got you covered.
What our experts say about Insurance industry?
Convenience and Cost-Efficiency
Using an easy and convenient tool you are able to quickly setup a video connection with your customer and help them handle their claims. Use effective tools to collect pictures and video recordings and quickly proces insurance claims.
Maciej Krajewski
Managing Director at Yameo
Be recognisable
Face-to-face communication helps build branding and this is no different when you use the Video In Person for Insurance tool. Support and help your customers through video engagement on a software solution which can be fully branded to your organisation’s look and feel.
Nick van Xanten
Sales Manager at Yameo
Satisfy your customers
Fast, convenient and easy-to-use – Video In Person for Insurance helps you and your customers handle their claims quicker than traditional processes. Ensure customer satisfaction is met with a scheduled claims call and immediately collect all relevant evidence and documentation. Quick and simple!
Jakub Czechowski
Chief Operating Officer at Yameo
Schedule a demo
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