Video Calling for Insurance
Nick van Xanten, 18/01/2023
Video customer service solutions are rapidly growing and gaining popularity. Considering that 41% of customers expect video chat as an option to discuss their service requests you can understand its value. With 50% of website visitors using their mobile phones to do so, quick and easy video customer service should be something you should offer customers.
If you’re looking to provide even better customer service to your clients, it’s important to make sure that you have a complete understanding of their needs and problems. Video customer service is a great way to communicate with customers and learn about their experiences with your product or service. It also provides them with a more personal experience.
There are different valuable pieces of information you can collect during a video call with a customer. Let us have a look:
Collecting necessary information about your customers’ needs can not only help you solve your customer’s problems faster but also gives you an idea of what to improve in dealing with future customer service inquiries. Many different video communication solutions on the market may help you with optimizing that process. However, you need to keep in mind that not all solutions may fit your individual needs. That is why it is important to gather your requirements, decide on use cases and test different solutions so that you can deliver the best experience to your customers.
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Nick van Xanten
Video Calling for Insurance
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GDPR compliance for video calling and recording video calls with customers
Stay GDPR compliant while video calling and recording video calls with customers. Learn about the guidelines for protecting personal data.
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