Leveraging AI for Employee Scoring in Video Chat
19/08/2024
Nick van Xanten, 16/10/2023
In an age of ‘try before you buy’, why should your business decisions be any different? Would you buy a car without a test drive or book a vacation without reading reviews? Just as you wouldn’t make major decisions blindly, adopting remote video inspections tools should be no different. As a remote video inspections tool provider for leading companies, we understand that adopting new technology can be a significant decision for any organization. That’s why we encourage companies to take the easy first step before committing to our solution. In this article, we delve into the pivotal role of a proof of concept (PoC) in making an informed choice, ensuring your remote video inspections solution aligns seamlessly with your needs.
Remote video inspections involve using advanced technology to conduct inspections, assessments, or audits remotely. Additionally, by leveraging live video feeds, mobile devices, and collaboration tools, organizations can bridge geographical gaps and access expert guidance in real-time. This approach has far-reaching benefits, including cost savings, improved safety, and faster decision-making.
With Video In Person, we have developed the solution to be as easy as possible by:
This approach has led to an easy adoption of remote video inspections by both our customers and their end customers.
There are a few key aspects to consider why you should start a Proof of Concept.
Evaluate Compatibility: Every organization has unique requirements and existing systems. A PoC allows you to test how our remote video inspection solution integrates with your current infrastructure and workflow processes. This validates compatibility and minimizes disruptions during implementation.
Assess User Experience: Before fully committing to a solution, it’s crucial to assess the user experience. A PoC provides the opportunity for your team to get hands-on experience with our platform, ensuring it meets their needs and is user-friendly. Additionally, you can choose to test with a select group of customers to gain feedback, or test in-house and assess the convenience and usability for your end customers.
Verify Performance: You can evaluate the performance of our solution in real-world scenarios during a PoC. This includes assessing video quality, reliability, and responsiveness, ensuring that it meets your organization’s standards.
Fix any Issues before Implementation: A remote video inspection solution always means you will need to have network connectivity. From experience, we know that each organisation is different in how they manage and handle their in-house network connectivity. In Germany, for example, some Insurance and Financial Institutions have a strict firewall that can block certain streams. In a PoC we can identify such issues and work together to ensure everything is configured appropriately.
Understand Workflow Integration: Remote video inspections should seamlessly fit into your existing workflows. A PoC helps you identify any potential bottlenecks or areas where adjustments may be needed to optimize processes. For instance, a common example we often encounter is the planning and scheduling of remote video inspections, which typically do not fall under the job description of an inspector. The ideal solution is to allow your Planning and Scheduling Department to access the tool to only schedule remote video inspections for their colleagues.
Quantify ROI: By running a PoC, you can gather data on the actual cost savings and efficiency improvements our solution provides. This data is crucial for building a compelling business case for full adoption. To read more check our article: ROI of video calling.
Risk Mitigation: A PoC allows you to identify and mitigate potential risks and challenges early in the process, ensuring a smoother transition to remote video inspections.
A Proof of Concept is a common practice, but one that requires some careful considerations. We have therefore identified a few frequently seen aspects to consider.
Identify your Objectives: Clearly define the objectives and success criteria for your PoC. What specific outcomes are you looking to achieve? This could include cost savings, improved inspection times, or enhanced collaboration. Clearly defined objectives can give you a clearer understanding after the PoC if the solution is the right fit for you.
Select Key Stakeholders: Involve key decision-makers and end-users in the PoC process to gather valuable insights and feedback. Eventually, if you adopt our solution, they will be using it regularly.
Set a Timeline: Establish a timeline for the PoC, including a start date and a timeframe for evaluation. This ensures that the process remains focused and efficient. A PoC with Video In Person can be extended if necessary.
Collect Data: Gather data and feedback throughout the PoC to measure performance against your objectives.
Evaluate Results: After the PoC, conduct a thorough evaluation of the data and feedback collected. Use this information to make an informed decision about whether to proceed with full implementation.
A proof of concept can be an important and easy first step in adopting our remote video inspections solution. Moreover, it allows your organization to assess compatibility, user experience, performance, workflow integration, ROI, and risk mitigation. By taking this step, you can make an informed decision about whether our solution is the right fit for your organization’s needs.
At Video In Person, we are here to assist you in achieving your goals by providing the most efficient and effective remote video inspection solution. Contact us today to see a demo and start your proof of concept, thus taking the first easy step toward revolutionizing your inspection processes.
Nick van Xanten
Leveraging AI for Employee Scoring in Video Chat
19/08/2024
For organizations that rely on video-enabled sessions to connect with customers, assessing and improving the performance of customer support agents is a key challenge. This is where AI-driven employee scoring in video chat comes into play, offering a powerful solution to evaluate, enhance, and ensure the quality of customer interactions.
Remote Claims and Inspections with AI Features in Video Chat
09/08/2024
AI features in video chat are transforming how businesses conduct these essential tasks, making them more efficient, accurate, and user-friendly.
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