Today, convenience and efficiency are paramount. Whether it’s for personal or business purposes, finding ways to streamline processes can save you both time and money. One area where this is particularly important is in pre-install, or pre-repair inspections. Traditionally, installation or repair inspections required on-site visits, which can be time-consuming and costly. Thanks to advancements in technology, we now have the option to skip the visit altogether and use remote video support for pre-install and repair inspections. In this article, we will explore the benefits of this approach and how it can revolutionize the way we conduct pre-install and repair inspections. 

The traditional pre-install/repair inspection process 

Before the installation or repair of any equipment, machinery, or systems, it’s crucial to perform pre-install/repair inspections. These inspections ensure that the site is ready, the equipment is in good condition, and all safety protocols are in place. Traditionally, these inspections involved a physical visit to the site by an inspector or technician. This visit is time-consuming and sometimes can require multiple trips to address issues or provide guidance. 

Challenges of on-site inspection 

  • Time-consuming: scheduling on-site inspections can be challenging, especially when dealing with busy schedules and multiple stakeholders. This often results in delays in project timelines. This is not just inconvenient for you, but your Customers as well. 
  • Costly: on-site visits incur expenses related to travel, accommodation, and labor. These costs can quickly add up, impacting the project’s budget. 
  • Logistical issues: inspectors may face difficulties accessing remote or hard-to-reach locations. This can further delay the inspection process. 
  • Limited expertise: sometimes, the right expert for the inspection might not be available locally, leading to additional delays and costs. 
  • Limited availability: It can be that local inspectors or technicians already have a busy schedule, meaning projects and Customers have to wait. Video support allows inspectors and technicians from other areas to perform pre-installation/repair inspections – meaning faster support, efficient operations, and happier Customers. 

The solution: remote video support for pre-install/repair inspections 

Video support for pre-install/repair inspections leverages modern technology to address these challenges effectively. Here’s how it works and why it’s a game-changer: 

  • Real-time remote inspections: with video support, a person on-site (for example the Customer) can use a smartphone or tablet to livestream the inspection to an off-site expert. This expert can guide the on-site person, ask for specific views, and provide immediate feedback. 
  • Cost efficiency: by eliminating the need for travel and reducing downtime, video support significantly reduces costs associated with pre-install/repair inspections. This can lead to considerable savings over time, whilst making your employees more productive. 
  • Faster decision-making: with real-time video, decisions can be made on the spot. If any issues arise, solutions can be discussed immediately, preventing costly delays. 
  • Access to specialized experts: video support allows access to experts regardless of their geographical location. This ensures that the most qualified individuals are involved in the inspection process. This approach encourages maximum utilization of your employee skillsets. 
  • Enhanced documentation: video support provides a digital record (incl. pictures and video recordings) of the inspection, which can be invaluable for future reference or compliance purposes. 
  • Improved safety: in some cases, on-site inspections can be hazardous. Video support minimizes the need for personnel to be physically present in potentially dangerous environments. A clear example is in 2020 during COVID-19 restrictions this option enabled inspectors to operate safely. 
remote video inspection of an oil change


The use of remote video support for pre-install or repair inspections is a game-changing innovation that offers significant advantages over traditional on-site visits. It saves time, reduces costs, and provides access to specialized expertise. In an era where efficiency and convenience are paramount, embracing this technology can help businesses and organizations stay competitive while ensuring that installations are safe and compliant with regulations. 

As technology continues to advance, industries need to adapt and leverage these innovations to streamline their processes. Video support for pre-install inspections is just one example of how technology can transform the way we work, making it more efficient and cost-effective. By skipping the visit and opting for video support, businesses can stay ahead of the curve and achieve better results in their projects. 

Want to see a live demo? 

Video In Person is already used by dozens of companies to handle thousands of video-supported inspections and repairs every day. Why not see it for yourself? 

Nick van Xanten

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