How can the automotive industry benefit from remote video support?  

Inspections, audits, repairs, claims. There are many different use cases for video software solutions for the automotive industry. Now, that remote work and telemedicine are the new norm, other businesses are also trying to implement video in their services. And the automotive industry is one of them. It is not a surprise, since there are more and more people who prefer this method of communication. According to a recent Zendesk study, “70% of consumers spend more with companies that offer fluid, personalized, and seamless customer experiences.” For the automotive industry, it means offering innovative video service options can be crucially important for their overall performance and growth.  

Discover the benefits of remote video support for the automotive industry

Video software solutions can bring many benefits to the automotive industry. From inspections to roadside assistance, remote video support can enhance various aspects of how an automotive business operates. Here are 4 of the most popular use cases among our customers.  

Vehicle inspections  

They ensure that the vehicles are safe to operate and comply with regulations. Remote video support can be used in several types of inspections, including:  

• after damage repair inspections,   
• mandatory periodical inspections,   
• imported vehicle inspections,   
• pre-purchase inspections,   
• modified and tuned vehicle inspections,   
• and voluntary inspections.  

By using remote video support, inspections can be conducted without the need for physical presence, which can save time and reduce costs. The technician can guide the vehicle owner on how to perform the inspection, while also providing visual aids and real-time feedback.  

Workshop auditing  

A process we support DEKRA within Germany, Belgium, the Netherlands & the USA. It is for a garage shop auditing whereby DEKRA schedules video auditing sessions and checks and confirms the work that has been carried out on the vehicles and that they are in line with documentation.  

If you would like to learn more about how DEKRA utilizes video remote support, check out our case study:

Auditing ensures that the workshops follow industry standards and regulations. Video software solutions can enable auditors to conduct audits remotely, without the need for physical presence. This can save time and reduce costs, while also providing a more comprehensive audit. The auditor can view the workshop, equipment, and procedures in real-time, while also communicating with the workshop staff.  

Reporting and roadside assistance  

Remote video support can also be applied to building damage reports and providing roadside assistance. With high-quality video and picture evidence, remote video support can enable experts to remotely assess and document any damage to a vehicle. Through ad-hoc video sessions, any roadside vehicular issues can be immediately viewed, and the location can be pinpointed using geo-localization. The high-quality video connection allows experts to provide real-time assistance with any issues, ensuring that the vehicle can get back on the road as soon as possible.  

Mobility use cases  

Finally, remote video support can also be used for mobility use cases. The technicians or experts can perform condition reports, inspections, fleet management, or evaluations remotely and provide real-time feedback on any issues. Leasing companies can use remote video support to inspect vehicles before and after leasing. Reducing the need to be physically present allows businesses to save costs and time to perform the service. Furthermore, this leads to quicker service for the customer, while also being human and providing personal assistance.  

Discover the potential of video support

Remote video support has the potential to revolutionize the automotive industry by streamlining various processes, including vehicle inspections, auditing, reporting, roadside assistance, etc. With high-quality video and real-time communication, experts can remotely diagnose issues and provide guidance, improving the accuracy of damage reports and assessments. As the industry continues to evolve, remote video support will undoubtedly play a crucial role in its future success.  

Nick van Xanten