Take Picture
Experts have control during video sessions to take pictures relevant to their use case.
About the client
ERGO Hestia is one of the largest insurance companies in Poland. They are represented by 3,000 employees, more than 3.6 million individual customers and companies and small and medium business, as well as major corporations. Every year they bring help to 480 thousand damages.
Ergo Hestia
Name of client
Insurance Services
Industry
3,000
Number of employees
Poland
Country
Requirements
Ergo Hestia needed a tool that would help them remotely collect audio-visual evidence for their insurance use cases. The solution needed to be easy to use for end customers and not require a download of an additional mobile application. On top of that, it had to be scalable and flexible during in-field use.
Process
Together with Ergo Hestia we first offered a Proof of Concept environment for them to test the working Video In Person solution. After initial testing we conducted a thorough evaluation and concluded that with a few change requests the solution would fully be able to support Ergo Hestia’s use cases.
Solution
A fully WebRTC-enabled solution allowing quick and easy use by Ergo Hestia experts to conduct remote insurance visits, inspections and audits. The solution is fully branded to Ergo Hestia’s look & feel and company colours.
Results
The solution was first introduced to production at the beginning of 2021 and is currently used by Ergo Hestia to conduct various remote insurance use cases. Together we have worked with Ergo Hestia to continually improve their experience of the solution and release new Ergo Hestia-specific features.
Most important features used in this project
Video recording
Make recordings of the entire video session or just the most important parts.
Video and audio streams secured
SRTP, TLS, AES 128-bit encryption, H.235 and FIPS 140-2.
Schedule video sessions
Schedule video sessions for a specific date and time with specific participants.
Documentation
Scan documents, sign documents or co-browse documents together for a fully collaborative experience.
Branding
Fully customise and brand the tool to your business look & feel for instant trust and recognition.