digitalisation

In handling claims or customer service requests, the initial description by customers is crucial. Discover best practices how to always have accurate descriptions of the scope of a claim or service request.

Read more

Remote customer service is a unique challenge, however not a difficult one. Learn how 5 modern service tools that can help you optimise your customer’s experience with your business.

Read more

These past 2 years, businesses in basically every industry have – to one degree or another – made the switch from in-person to remote customer contact. Discover how fieldwork is no different and how to optimise this switch using remote inspections.

Read more

Why should you do a Proof of Concept of a video solution? There are many benefits to discover – let’s dive into a few.

Read more

Your Return on Investment of video calling is key to your decision-making. Read on how Video In Person can help you achieve your ROI.

Read more

Customer expectations are changing at a faster pace than ever before. As our digital infrastructure and mobile devices become more advanced – customer’s expect service to keep up.

Read more

Insurance services are changing with more & more demand from customers for easy, convenient and digital options. Video insurance is an excellent solution towards an easy, convenient and quick customer experience for your customers when handling their insurance business.

Read more

Banks have a competitive advantage when it comes to trust: the human bank agent. The person who understands your customer’s needs and tailors to them. So how can you empower your bank agents to continue delivering the best customer service in a fashion in-line with customer expectations?

Read more

Among 5 million video consultations held in 2020 result showed that 96% of patienst rated the experience as ‘very positive’, there was a 58% reduction in ‘no-shows’ and 30% of administrative time was saved.

Read more