About the project

Troostwijk Taxaties & Auctions performs audits & inspections for a range of use cases such as valuations, loss assessments & risk inspections. They were looking for a solution whereby they can perform the low-risk audits & inspections using remote tools. The solution was to use a video-enabled service with specific features & functionalities to support remote audits & inspections. The solution needed to be easy to use for Experts, especially when providing instructions to the mobile field participant. Likewise, the field participant needed to quickly join the video session without the need to download any mobile application or plug-in software.

Troostwijk Taxaties & Auctions

Name of client

Financial Business Services

Industry

145

Number of employees

the Netherlands

Country

Requirements

Troostwijk were looking for a branded remote video solution which could be used without the need to download any mobile application or plugin software. The environment they aimed to operate in meant the video stream needed to be robust and able to switch from Wifi networks to mobile networks without much interference. They required specific features & functionalities which would help with remote guidance of the field user in capturing the relevant evidence for their audit & inspection. The field user in most cases would be a partner or the customer and therefore an easy to use tool was required.

Implementation

We suggested the Video In Person platform to be used in a trial and test phase which lasted for 3 months. Troostwijk tested various use cases and features and found the video solution to meet expectations. Together we looked to brand the solution and provided extra relevant features to ensure a seamless and impactful remote video audit or inspection.

Solution

A fully functional video solution built with WebRTC enabling quick and download-free usage. Users receive an SMS and/or E-mail with a link to join their video inspection and audit. Specific features such as annotation on screen, zooming of the camera, recording video & picture evidence and inviting of third-party specialists during video sessions means the solution is an impactful tool in performing remote audits & inspections. The solution is completely branded to the look & feel of Troostwijk, as are all E-mail & SMS messages.

Results

The solution was primarily used for the Dutch market with success in remote inspections & audits. In 2021 the tool was first introduced to Troostwijk’s Italian stakeholders with successful remote inspections & audits performed in Italy by Dutch-based inspectors & auditors.

Scheduling platform & mobile web-app for easy & convenient remote audits & inspections

Most important features used in this project

Icon monitor

Video

Scheduled, ad-hoc or inbound video calling allows you to utilize the power of digital face-to-face interaction according to your needs

Schedule video sessions

Schedule video sessions for a specific date and time with specific participants.

Evidence Collection

Whether it is making a recording or taking pictures or any other evidence collection feature, remotely perform tasks and support your business cases

Click & Play

No download needed or technical expertise by the customer. Simply click and start using Video In Person on your browser

Video recording

Make recordings of the entire video session or just the most important parts.

Take Picture

Experts have control during video sessions to take pictures relevant to their use case.